Return Merchandise Authorization (RMA) App

Overview

The RMA App is designed to streamline the Return Merchandise Authorization process for Kongsberg by enabling efficient tracking, validation, and management of defective/returned items. It integrates Microsoft Forms, Power Automate, SharePoint, and Power Apps to provide a seamless solution for customers, internal teams, and administrators.

Technology Stack:

• Microsoft Forms – Customer input collection (Name, Vessel, Serial No, Issue Reported)

• Power Automate – Process automation (Save in SharePoint, Notifications, QR code generation)

• SharePoint List – Centralized data storage for RMA records

• Power Apps – User interface (Dashboard, Gallery, Admin Controls)

Workflow:

• Step 1 – Form Submission: Customer fills out Microsoft Form with details such as Name, Vessel, Serial Number, Issue Reported.
• Step 2 – Automated Processing (Power Automate): Data stored in SharePoint, email notifications sent to internal team and customer, QR code generated.
• Step 3 – Data Management (Power Apps): Dashboard view, gallery view with search, filter, edit, create, and QR code scanning.
• Step 4 – Record Handling: Form modes: View (read-only) and Edit (modify or create new RMA).
• Step 5 – Administration: Admin Dashboard with role-based access control.

Features & Highlights:

• Automated form-to-database integration
• Email notifications for customer & internal team
• Unique QR Code generation for each record
• Filterable Gallery (status, product, date)
• Dashboard for overview & insights
• Role-based Admin controls
• Responsive design (Tablet & Desktop)

UI/UX Screens:

• Dashboard Screen
• Filter Gallery
• Gallery View
• Form View & Edit Modes
• Admin Dashboard Popup
• Tablet View

Business Benefits:

• Efficiency – reduces manual intervention and errors
• Transparency – customers and internal teams get instant notifications
• Traceability – QR code ensures quick record retrieval
• Scalability – built on Microsoft ecosystem for easy expansion
• Security – role-based admin controls

Future Enhancements:

• Integration with Dynamics 365 / ERP for warranty claims
• AI-based issue categorization for faster resolution
• Power BI Dashboard for analytics & reporting
• Multi-language support for global teams

---