Ticket Management Application

Overview

The Ticket Management Application built using Power Apps streamlines the process of managing support or service tickets within an organization. This app offers an intuitive interface, seamless integration with SharePoint, and customizable features for handling ticket creation, updates, and tracking. It is ideal for organizations seeking an efficient solution for ticket lifecycle management.

Features

1. Home Screen:- For showing all the tickets.

2. Dynamic Filters :- Filters allow users to quickly view specific ticket types:

• All Tickets
• New Tickets
• Tickets in Progress
• Tickets On Hold
• Tickets Closed
• Tickets Older than 3 Days
• Tickets Opened Today
• Tickets Closed Today

3. Create New Ticket Screen

4. Ticket Details Screen

• Displays detailed ticket information:

Benefits

• Streamlined Workflow: Simplifies ticket management with an easy-to-use interface.
• Dynamic Filters: Quickly sort and find relevant tickets.
• Customizable: Adapts to specific organizational needs.
• Seamless Integration: Leverages SharePoint for efficient data handling.
• Improved Tracking: Detailed ticket information ensures better follow-ups.

Conclusion

The Ticket Management Application is a comprehensive solution for organizations looking to manage tickets effectively. With its user-friendly design and robust functionality, it empowers teams to focus on resolving tickets promptly and improving customer satisfaction. This app is customizable to meet the unique requirements of any business.